How can I easily contact Walmart customer service? (2023)

Many customers visit Walmart for its consistently low cost. THere are a variety of ways to contact Walmart Customer Service to get the support you need when you have a problem or query.Call Walmart Customer Service at 1-800-925-6278 daily from 8:00 a.m. to 11:00 p.m. CST.

Typical store hours for the Walmart Customer Service Desk are 8am to 10pm.

In addition to sending an email or using live chat, you can also reach out to Walmart customer service.

In addition, Twitter and Facebook are used by Walmart's customer service.

We're going to share several ways to contact Walmart customer service in this blog so you can do it quickly and effectively!

What is Walmart's customer service number?

The customer service number for Walmart is 1-800-WALMART (1-800-925-6278).

Walmart's corporate offices are only open Monday through Friday, 8 a.m. to 5 p.m. CST.

Customer service is available from 8:00 a.m. to 11:00 p.m. CST. Users can reach Walmart's corporate office or ask pricing questions by calling the company's customer service number.

You can call Walmart Customer Service any day of the week between 8:00 am and 11:00 pm CST. Contact corporate headquarters between the hours of 8:00 am and 5:00 pm weekdays if you need to contact them.

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The optimal time to call Walmart's customer service number is immediately after the company's doors open, between 8 a.m. and 9 a.m. CST. You can also call them later, around 9 or 10pm. CST.

Usually, if you call around customer service opening or closing times, there will be a few other callers waiting in line to speak to an agent. Various questions and problems can be answered by Walmart customer service.

Any questions you have about the products and their prices can be answered by the representatives. In addition, they can assist you in contacting Walmart corporate offices or other departments.

You can also contact Walmart Customer Service to discuss a retail experience. They value all feedback, positive or negative.

A help section with solutions to many frequently asked questions is also available on the Walmart website.

Before calling customer service you might want to do a search here first as it might be quicker. Walmart customer service is available to help with more complicated inquiries or issues.

What are the customer service hours at Walmart?

The Walmart Customer Service Desk is generally open from 8:00 a.m. to 10:00 p.m.

Every day the store is open, customer service is also open. Service desk hours are the same as normal store hours, although some Walmart locations may open or close at different times.

If you need help with returns, exchanges, or product location, contact customer service at your local Walmart.

As long as you have the documentation of your initial purchase, most items can easily be exchanged or returned to the desk. Customer Service can put you in touch with an expert to help you locate a specific item when you need it.

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Occasionally you will also need to collect an order from the customer service desk. Most Walmart pickup orders can be delivered directly to your vehicle in the assigned parking space. However, some customers may be asked to go to the store pickup area. Typically, the customer service counter area is near or encompasses the pickup area. Search the Walmart Store Directory to find your neighborhood store's hours of operation. By selecting your state and then your city, you can use this tool to find the Walmart near you. The opening hours of the main branches can be found in the branch directory, together with the opening hours of the departments of each branch.

Also read:The Pros and Cons of Becoming a Walmart Marketplace Seller

How do I contact Walmart Customer Service regarding online purchases?

To order online, you can contact Walmart Customer Service by phone at (1-800-WALMART) or on the website. If you need to make small changes, such as e.g. changing your online order, using the website is the easiest option. However, contact the customer service number to speak to a real agent if you have more complicated queries. The entire process of an online order at Walmart is supported by assistance.

If you need assistance tracking, changing, or canceling an online order, you can contact Walmart Customer Service. You can make any necessary changes while the order is still in the 'processing' phase and Customer Service can assist you with this.

On rare occasions, employees deliver or assemble an online item incorrectly. Call customer service if you receive all shipments for your order but find one is missing. The representative can provide a replacement or refund you for the lost item.

The order status could sometimes incorrectly show as delivered even though you never received any packages.

Walmart recommends delaying contacting customer service for two days in this case. A customer service call is also required if you need to return a large, bulky item from an online order.

Normally, you can either take all returns to a nearby store or ship them back to Walmart. However, it becomes difficult when the item is bulky and awkward to ship or carry.

You can get advice from a customer service representative on how to most effectively complete the return.

Has live chat been implemented by Walmart customer service?

Anhis websiteWalmart customer service offers a live chat feature that is available 24/7. The chatbot can answer many requests, but if it can't, describe the problem in detail and the bot will connect you to a live agent with whom you can communicate.

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  • To access live customer service chat, start at the primary help page of the Walmart website.
  • Find the blue Contact Us button by scrolling down until you see it. The bottom right corner of the screen changes to a chat box when you click this button. The lecture always starts with a short introduction and a list of possible topics.
  • The chatbot will ask you a series of questions and give you instructions on how to solve your problem if you see an option that describes your situation in detail. The chatbot can help you connect with a real person if you continue exploring the topics and don't find what you are looking for.
  • The virtual assistant will ask you to explain your problem in your own words, after indicating that your area of ​​interest is "something else".
  • You will soon be in contact with a live representative who can help you if you type this in the chat box. If you have selected one of the recommended issues and the chatbot's responses are insufficient, you will also be connected to a real agent.
  • Walmart Live Chat can help with a variety of topics. For example, it can help with orders placed, returns and refunds, and your online account.

The chatbot can also respond to inquiries about WalmartPlus and out-of-stock items. Details on the COVID-19 vaccine can also be found there. Additionally, you can provide feedback through Walmart's live chat.

In particular, you can use the chatbot to provide feedback to a driver who delivered your Walmart Delivery order or to share a retail experience you had.

Email is one way to reach Walmart customer service. There is a link on the company's websitemain contact pagewhich you can use to send an email. You must select a topic, add comments or an explanation of your request, provide contact information, and select a nearby store before you can email Walmart Customer Service.

Customer comments are accepted at Walmart.

To send an email with comments or questions, start on the Contact Us page of Walmart's main site.

You can start the process by clicking "EmailCustomer Service" link, which takes you to another website.

Before you send an email, you need to provide some important information. You must first select a topic related to your comment or question. This makes it easier to send the email to the appropriate department or person who can help you further.

How can I easily contact Walmart customer service? (4)

Choose from the following six main classifications:

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  • shop experience
  • Discontinued item/brand
  • Company feedback and questions
  • Product Question/Product Feedback
  • Investor Information
  • Community & Giving

You can then enter any comments or requests in the text box provided. You have a maximum of 3000 characters, so you should have enough space to properly explain your ideas. In order for a Walmart customer service representative to contact you, you must also enter your contact information. Finally, you decide which shop your email is about. You can use a zip code or address to find the store. If you've had a bad experience, be sure to choose the right shop so your criticism is passed on to the appropriate authorities.

Is Walmart customer service available on social media?

To serve consumers through social media, Walmart customer service primarily uses Twitter and Facebook. Through use@walmarthelpIn your tweet, you can post a request on Twitter. A virtual assistant that can respond to many of your requests will initiate a dialog with you on Walmart's Facebook page when you use Messenger to initiate a conversation.

The Walmart Help account is often used on Twitter. Customer service representatives are often available to quickly respond to your tweets. The 280 character limit on Twitter ensures you get your reply succinct too! You can always ask questions to Walmart through their Twitter accounts, which is an added benefit. Even if you don't get an immediate response in the middle of the night, you can always tweet @walmarthelp.

In addition, Walmart has a livelyFacebook site. You can use Facebook Messenger to start a chat with Walmart customer service on their site. A chatbot will first show some alternatives to help test subjects and explain how to get help. If the chatbot cannot answer your query, you may be put in touch with a live agent. Although Walmart has an Instagram account, there is no way to contact customer service there.

Similar to the official Walmart Twitter account (@walmart), the primary uses of the Instagram account are for marketing and important communications. The best social media channels for contacting Walmart customer service are Twitter and Facebook.

Using the live chat feature on the help site is the easiest way to get in touch with Walmart. Most simple questions can be answered promptly in the live chat with a few keystrokes. You can still connect to a human agent in the same chat window if the automated replies don't adequately answer your query.

You'll get almost quick answers when you use the Walmart live chat feature. Topics can be easily selected from the menu options presented, and the chatbot can offer direct links to specific webpages. In general, it's quicker to look for alternatives online than to wait for them to read you over the phone. Additionally, if you need to talk to a real person, it's far more convenient to work on your computer while you wait than to wait for a call to be answered. While leaving the chat open, you can browse the rest of the Walmart website.


Over 4,700 US Walmart locations provide customer service to customers. There are multiple ways to get in touch with an agent, and there are even more internet resources available to help you find the answers you need.

We providedWalmart-Integrationwith all major CMS platforms such as Prestashop, Opencart, Magento and Shopify. You can easily sync your store with Walmart and have a common inventory and order management system for both.

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Find out more here:


Can I chat with Walmart customer service? ›

How can I message Walmart? ›

  1. We're here to help.

Who do I speak to if I have a problem working at Walmart? ›

Step 3 (U.S. Only): Call the Open-Door Helpline at 1-800 361-0781.

Does Walmart take complaints seriously? ›

Ethics Issues and Service Complaints

More serious complaints should be addressed to Walmart corporate headquarters. The Walmart Global Ethics online complaint form allows customers to file customer service complaints.

How do you get someone to answer you at Walmart? ›

Contact our Customer Service team at 1-800-925-6278 (1-800-WALMART) to provide a comment or ask a question about your local store or our corporate headquarters. View additional contact information here. Are you satisfied with this answer?

Does Walmart have an online live chat? ›

What number do I text for Walmart? ›

Please submit your application online at or text JOBS to 240240 to apply.

What is Walmart text messaging? ›

OneWalmart alerts are an automated text message service to communicate with you about company updates, news, events and other information. Message frequency may vary. There is no charge from Walmart for this service.

How do I call in at Walmart? ›

Report any scheduled time you miss due to your intermittent leave:
  1. Through mySedgwick , or.
  2. By calling Sedgwick at 800-492-5678 at any time. To help you report the absence to Walmart, Sedgwick's automated phone system will also transfer you to your facility or to the associate information line, if applicable.

Can Walmart terminate employee? ›

Employment with Walmart is on an at-will basis, which means that either Walmart or the associate is free to terminate the employment relationship at any time for any or no reason, consistent with applicable law.

What happens when you call Walmart Ethics? ›

We confidentially review each ethics allegation to determine if any law, policy or the Code of Conduct has been violated and assign for investigation where appropriate. If an investigation is warranted, Global Ethics and Compliance is committed to protecting the integrity of these investigations.

Can you call Walmart and quit? ›

You can quit your job at Walmart by speaking with your manager and providing them with the date of your last day at work.

What does Walmart do with customer complaints? ›

We will deliver your complaint to the Walmart corporate office and ask them to resolve your issue.

Can you get fired for a customer complaint? ›

Filing a complaint is considered a legally protected activity that your employer can't retaliate against. This means that if you come forward with a complaint, your employer can't fire you or retaliate against you. Your employer also can't demote you, deduct your salary, or reassign your job position.

How do I escalate a complaint to Walmart? ›

Contact Walmart Corporate. To file a complaint by phone call 1-800-331-0085 from 8am to 5:30pm Central, Monday-Friday. Other than by phone, Walmart has a corporate feedback form on their website which can be used to submit feeback.

Do you get a point if you call in at Walmart? ›

Workers are tagged with 1 point if they call in and don't show up as scheduled between Thursday through Sunday. Unexpected absences on a holiday or key event dates published quarterly result in a 3-point maximum, according to Walmart corporate spokesman Justin Rushing.

How do you get someone to answer your messages? ›

Surprisingly Simple Ways To Get People To Respond To Your Email
  1. Use peer pressure in your favor.
  2. Use their name as often as possible.
  3. Use humor and compliments.
  4. Talk about them (not you)
  5. Say that it is important or urgent on the subject line.
  6. Final thought: never forget the basics.
Oct 18, 2022

How do I call-out at Walmart with no point? ›

If you have a WIN number and want to call in sick at Walmart, simply call their call-out sick number at 1-800-775-5944. Before you call, have your Walmart Identification Number ready, as well as your date of birth and store number where you work.

How do I get live chat? ›

You can log in to LiveChat using your browser. The address to the app is: Bookmark it or even set it up as your homepage so you always have LiveChat at hand.

What is Walmart online customer service number? ›

What is the best job position at Walmart? ›

Top 5 Walmart Jobs in 2022:
  • 1) Cashier / Front End Associate.
  • 2) Sales Associate.
  • 3) Fresh Food Associate.
  • 4) Hourly Supervisor & Training.
  • 5) People Lead.
  • 2) Senior Product Manager-Walmart Brands.
  • 3) Freight Handler.
  • 4) Floor Clerical.
Mar 24, 2020

How do you text a customer? ›

Best Practices for Texting Customers
  1. Enable Two-Way Conversations. First and foremost, a conversation is not very useful if it's only one-sided. ...
  2. Be Professional, Yet Conversational. ...
  3. Provide Consistent and Timely Answers. ...
  4. Keep Personal Information Secure. ...
  5. Make It Easy to Opt-In or Out of Texts.
Mar 11, 2020

How do I message a number? ›

Start a conversation
  1. Open the Messages app .
  2. Tap Compose .
  3. In "To," enter the names, phone numbers, or email addresses that you'd like to message. You can also pick from your top contacts or your whole contact list.

What is 68494 text message? ›

Many of the messages are from places that have 5 digit numbers like Walmart, 68494, saying your order is ready or getting a security code to sign into an account like Schwab & Key Bank.

Will Walmart text you? ›

Walmart will only call or text you with offers if you opt-in to receive such messages.

What is a text message number? ›

A SMS number is a set of digits or characters that is used to address a text message (also known as SMS). Michelle Bonsu. Since the popularization of mobile phones in the 1990s, SMS has become ubiquitous in our daily communications.

How many times can you call in at Walmart? ›

Walmart is known to be very flexible concerning occurrences, but its official policy is five absences per six-month period for an employee.

How many days can you call off at Walmart? ›

Walmart's attendance policy is typically one to three days, depending on the store. However, managers have discretion to allow more or fewer absences.

How long do you have to work at Walmart before you can call out? ›

General retail rule is at least an hour. Some more localized Walmart's may have other policies such as you have to call in four hours before you're supposed to be in the store. But...

Does Walmart automatically fire you at 5 points? ›

Walmart's point system will automatically fire new hires with six or more points if you get them within the first three months of employment, After that, the total is expanded to nine. That said, your points do fall off, but it takes months per point. Also, different issues cost more points.

Does Walmart pay PTO if you quit? ›

Only if you have worked there for a year or more. If you worked there less than a year, no.

Can Walmart fire you for calling off? ›

If you do not properly report your absence, you will receive two penalty points. Once you receive five penalty points, you can be fired. However, as long as you stick to the policy and don't overdo it on sick days, you shouldn't face any major consequences for calling out sick from Walmart.

What is considered harassment at Walmart? ›

Harassment is conduct that inappropriately or unreasonably interferes with work performance, diminishes the dignity of any person, or creates an intimidating, hostile, or otherwise offensive work environment based on an individual's legally protected status.

Should I call the ethics hotline? ›

When an employee believes to have witnessed or experienced possibly illegal, unethical, and/or improper conduct, they should be able to report it through an ethics hotline. The ethics hotline typically is a third-party provider so there are no conflicts of inflicts with the company receiving the report.

How long do Walmart investigations take? ›

That can include the person who harassed you. How Long Do Investigations Take? Investigations should be short: ideally 1-2 weeks at most (this is good for the employer and the person who was harassed).

Can you quit and reapply at Walmart? ›

If I don't receive an interview, can I reapply for another position with Walmart or Sam's Club? Yes, your application remains in our system for 60 days and you can update your preferences to include other positions within that time period if you would like.

Can you get rehired after quitting without notice at Walmart? ›

Yes. You can be rehired if you left as a Job Abandoment labeled person.

Can Walmart deny leave of absence? ›

Leave requests can also be denied when a medical issue is not considered a serious medical condition, you have exhausted your available leave benefits, or the request is outside Company policy guidelines. A Personal Leave may also be denied by your manager for business reasons.

What is Walmart customer satisfaction policy? ›

We offer a 365-day no-questions return policy on all unopened products. If you are unhappy for any reason, simply return all products in their original packages and we will exchange the product, or refund all charges (except shipping) at your option.

Can Walmart sue an employee? ›

Many of these lawsuits have been brought by Walmart's employees, bringing employment discrimination and wage and hour claims, mostly involving overtime. Our law firm handles only serious injury and wrongful death personal injury cases.

Who are the managers at Walmart? ›

  • Doug McMillon. President and CEO, Walmart Inc.
  • Dan Bartlett. Executive Vice President, Corporate Affairs.
  • Rachel Brand. Executive Vice President of Global Governance, Chief Legal Officer and Corporate Secretary.
  • John Furner. President and CEO, Walmart U.S.
  • Suresh Kumar. ...
  • Judith McKenna. ...
  • Kathryn McLay. ...
  • Donna Morris.

What not to do when you get fired? ›

10 Things Not To Say or Do If You're Fired
  1. Don't Storm off Without Saving Important Documents. ...
  2. Don't Discuss Severance Without Taking Some Time to Process. ...
  3. Don't Refuse to Help With the Transition. ...
  4. Don't Dismiss the Chance to Resign. ...
  5. Don't Be Afraid to Ask For a Recommendation. ...
  6. Don't Disparage Your Supervisor or Co-Workers.
Nov 30, 2022

Can you get fired for insulting a customer? ›

Gross misconduct is a severe infraction that can result in immediate termination of an employee. Gross misconduct is often illegal or a serious breach of company policy. For example, an employee who made a rude comment to an angry customer has likely committed general misconduct.

Can you be fired for not getting along with coworkers? ›

Firing for lack of fit

Along those same lines, employers are perfectly within their rights to terminate an employee who doesn't get along with coworkers.

How do you escalate a customer complaint? ›

How to escalate a customer complaint
  1. Complain without delay, preferably in person. When it comes to customer service, there's no time like the present. ...
  2. Research their complaints process. ...
  3. Give them a call. ...
  4. Leave a review. ...
  5. Take to social media. ...
  6. Consider escalating internally. ...
  7. Get the law on your side.

How do I report a Walmart supervisor? ›

Step 1: Contact your immediate supervisor, up to and including your facility manager or People Lead. Step 2: Contact the next level in leadership up to and including market, regional and divisional teams. Step 3 (U.S. Only): Call the Open-Door Helpline at 1-800 361-0781.

How do I contact Walmart Board of Directors? ›

To contact a board member, email

How do I call in sick to Walmart without calling? ›

By calling Sedgwick at 800-492-5678 at any time. To help you report the absence to Walmart, Sedgwick's automated phone system will also transfer you to your facility or to the associate information line, if applicable.

How many times are you allowed to call in at Walmart? ›

Walmart officially allows five occurrences per six months for their employees. However, some current and former Walmart employees have stated to have had more than five absences during a six-month timeframe and still retained their jobs.

How do I call in Walmart without getting pointed? ›

Here are some tips to follow any time you're calling in sick at Walmart:
  1. Report your absence at least three hours in advance.
  2. Always your report your absences over the phone at 1-800-775-5944 or through the WalmartOne app (even if you call your store directly, you must still report your absence to Walmart corporate)
Dec 27, 2022

How do I make a complaint to Walmart online? ›

Walmart Customer Service: How to file a complaint
  1. Email.
  2. Customer service number. 1-800-925-6278.
  3. Returns.

Can you text sick call? ›

If you normally text with your employer, texting in sick would be acceptable. However, if communication is normally done via the phone, sending a text might not be appropriate. Also, asking someone else in the office to pass along your message typically isn't appropriate.

Can my employer tell me I cant call in sick? ›

Bosses typically should not deny your request for sick time off, whether they're happy about it or not. Interestingly, however, employers are generally not required to have a policy providing for paid or unpaid time off or sick leave, or to grant such time off or leave when it has been requested.

How do you call in sick over the phone? ›

Tips for Calling in Sick to Work
  1. Call as Soon as Possible. Let your boss know about your illness as soon as possible. ...
  2. Let Your Team Know. ...
  3. Explain Your Availability. ...
  4. Mention Any Important Information. ...
  5. Follow Up. ...
  6. Avoid a Phone Call. ...
  7. Keep It Very Brief. ...
  8. Don't Tell Anyone You Lied.
Apr 25, 2022

How many days can you miss before Walmart fired you? ›

You can miss up to five days during a six-month work period before Walmart fires you. A missed work shift amounts to one point. You can get up to five points at Walmart.

Can you leave Walmart on your 15 minute break? ›

Can you skip lunch breaks at Walmart? No. All Walmart breaks are mandatory, including paid 15-minute breaks. Walmart strictly enforces their break policy to cooperate with state labor laws and to cut down on unnecessary overtime for individual employees.

How do you know if Walmart fired you? ›

You need to get in touch with the HR coordinator of the store you worked at. They can tell you if you are still active in their roster or you've been terminated in their active records. You also need to get in touch with a Walmart store in the state you are now in.

What happens if you call out too much at Walmart? ›

Walmart does penalize employees for calling in sick late. If you call in sick late, your manager may ask you to come in for a meeting to discuss your attendance or you may earn “warning points”. Having 5-9 warning points means that you may lose your Myshare bonus or even can be fired from the company.

Can you appeal a termination at Walmart? ›

If you feel that you were wrongfully terminated by Walmart, you have the right to sue them. However, you must be able to prove that the firing was illegal. In most cases, having evidence can be helpful, but proving your employer's intent can be quite difficult.

Can a Walmart employee detain you? ›

Can Walmart detain you in-store? Yes, Walmart can detain you in-store if they suspect you of theft. However, they must present enough proof and can only detain you until the police arrive.

How do I file an ethical complaint at Walmart? ›

We encourage you to direct your individual complaints, concerns, ideas, and suggestions relating to your own work-place issues to a salaried member of management, by contacting the Global Ethics helpline, 1-800-WMETHIC (1-800-963-8442), or through utilizing the "Open Door" policy (PD-27).


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